Refund policy

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

Return eligibility
To be eligible for a return, your item must be unused, in its original condition, and in its original packaging. You’ll also need your order confirmation or proof of purchase.

How to start a return
To request a return, contact us at support@quitetidyhome.com. If your return is approved, we’ll provide instructions for how and where to send your item. Items sent back without first requesting a return will not be accepted.

Return shipping
Return shipping costs are the customer’s responsibility unless the item arrived damaged, defective, or incorrect.

Damaged, defective, or incorrect items
Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us at support@quitetidyhome.com so we can help.

Non-returnable items
We do not accept returns on sale items or gift cards.

Exchanges
The simplest way to exchange an item is to request a return for the original item and place a new order.

Refunds
We’ll notify you once we’ve received and inspected your return and let you know whether your refund is approved. If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at support@quitetidyhome.com.